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Urubuga rwemewe rwa Leta y’u Rwanda

Incamake

Ibitaro by’Akarere bya Kiziguro byubatswe mu mwaka wa 1985 na Diyosezi Gatolika ya Byumba, kandi biherereye mu Ntara y’Iburasirazuba, Akarere ka Gatsibo, Umurenge wa Kiziguro, Akagari ka Agakomeye, Umudugudu wa Bwiza. Ibitaro bya Kiziguro bigengwa n' amasezerano yasinywe hagati ya Guverinoma y’u Rwanda na Diyosezi Gatolika ya Byumba.

Ibitaro bifite Ibigo Nderabuzima 11 byohereza abarwayi, bikaba byakira abaturage 496,848 batuye babarizwa mu ifasi y'ibitaro.

Tel: +250781501352
Email: Kiziguro.hospital@moh.gov.rw

PO Box: 53 Rwamagana

Saba gahunda yo kubonana na Muganga

Abarwayi barasabwa kwiyandikisha mbere kugira ngo bagabanye igihe bamara bategereje kandi serivisi zitangwe neza kandi ku gihe.

Uko wakwiyandikisha:

  • Hamagara ibitaro kuri nimero ya telefoni +250 781 501 352.

  • Sura aho bakirira abarwayi (Reception) mu masaha y’akazi.

Mu gihe usaba gahunda yo kwa muganga, tanga amazina yawe yose, amakuru akuranga n’uko bakuvugisha (nimero ya telefoni cyangwa ubundi buryo bwo kukugeraho), ndetse n’impamvu ushaka kwivuza.

Mu gihe ugize  ikibazo cyihutirwa cy’ubuzima, abarwayi barasabwa kwihutira kwitabwaho n’abaganga ku ishami ryakira indembe ribegereye cyangwa bakavugana na serivisi z’ubutabazi bwihutirwa z’Ibitaro by’Akarere bya Kiziguro.

Mu gihe umurwayi ageze kwa muganga, arasabwa gutanga amakuru nyayo kandi yuzuye amwerekeyeho n’ayerekeye ubuzima bwe, harimo indwara asanganywe, imiti ari gufata muri icyo gihe, ndetse n’amakuru y’abantu be bashobora kwitabazwa mu gihe cy’ubutabazi. Ibi bifasha abaganga  gutanga ubuvuzi bwihuse kandi bunoze.

Mu gihe hakenewe ubufasha bwihutirwa, abarwayi n’ababitaho bagomba gukoresha nimero za telefoni zagenewe ubutabazi bwihutirwa kandi bagakurikiza amabwiriza bahabwa n’abaganga. Gutanga amakuru ku gihe no gufatanya n’abaganga ni ingenzi kugira ngo ubuvuzi bw’indembe butangwe mu buryo bwizewe kandi bunoze.

 

 

Amakuru agenewe abasura abarwayi 

Amabwiriza agenga kwakira abasura abarwayi

  • Ubuyobozi bw’Ibitaro by’Akarere bya Kiziguro bwita ku buryo abasura ibitaro bakirwa, bahabwa amakuru abafasha kumenya aho bagana, kandi bakaba batekanye igihe bari mu bitaro.

  • Ubuyobozi bw’Ibitaro by’Akarere bya Kiziguro bwemeza ko Umukozi ushinzwe Kwakira no Kwita ku Bakiriya (Customer Care Officer) cyangwa Umukozi ushinzwe Itumanaho n’Imibanire n’Abaturage (Public Relations Officer) aboneka ku buryo bworoshye kugira ngo yakire neza abasura ibitaro.

  • Ubuyobozi bw’ibitaro bwemeza ko umukozi ushinzwe umutekano ahabwa amakuru n’amahugurwa ku bijyanye no kwakira no kuyobora abasura ibitaro.

  • Abasura ibitaro bose bagomba kubahiriza amategeko n’amabwiriza agenga ibitaro igihe cyose bahari.

Uburyo bwo gushyira mu bikorwa aya mabwiriza

  1. Umukozi ushinzwe kwakira no kwita ku bakiriya cyangwa ushinzwe itumanaho n’imibanire n’abaturage ashyiraho ibyapa n’ibimenyetso biyobora abasura ibitaro, haba imbere no hanze y’inyubako z’ibitaro.

  2. Umukozi ushinzwe kwakira no kwita ku bakiriya cyangwa ushinzwe itumanaho n’imibanire n’abaturage agaragaza kandi agashyira ahagaragara amasaha y’akazi, amasaha yo gusura abarwayi, amategeko n’amabwiriza agenga ibitaro. Ibi bishyirwa ku marembo, ku bwinjiriro no mu mashami atandukanye y’ibitaro.

  3. Umukozi ushinzwe kwakira no kwita ku bakiriya asobanurira abakozi b’ibitaro, abarwayi n’imiryango yabo amasaha agenewe gusura abarwayi.

  4. Umukozi ushinzwe umutekano yakira abasura ibitaro, akandika amakuru akenewe kandi akabayobora ku mukozi ushinzwe kwakira no kwita ku bakiriya igihe bibaye ngombwa.

  5. Umukozi ushinzwe itumanaho n’imibanire n’abaturage yakira abasura ibitaro, akabasobanurira aho bagana kandi akabaha amakuru nyayo kandi akenewe.

  6. Abasura abarwayi bari mu byumba byihariye byo kwitaho no kwigizayo abarwayi kubera ibyago byo kwanduza abandi, bagomba kwambara ibikoresho bibarinda kwandura (PPE) mbere yo kwinjira muri ibyo byumba. Bagomba kandi gukurikiza amabwiriza agenga gushyira umurwayi mu cyumba cyihariye no kumwitaho. Ibi bireba, n’izindi serivisi, ishami rivura igituntu (TB) n’ishami ryita ku bana bavutse (Neonatology).

  7. Abasura ibitaro bagomba gukaraba intoki mbere yo kwinjira mu bitaro, cyane cyane ku muryango winjirirwaho, kandi bakubahiriza amabwiriza y’isuku no kwirinda kwanduza abandi igihe bari mu bitaro.

Amabwiriza abaforomo basobanurira abarwayi n’imiryango yabo ku bijyanye no gusura abarwayi

Abaforomo basobanurira abarwayi n’abagize imiryango yabo cyangwa ababafasha ibi bikurikira:

  1. Gusura abarwayi bigomba gukorwa gusa mu masaha yagenwe n’ibitaro.

  2. Abasura abarwayi bagomba kuyoborwa bakerekwa ishami umurwayi arwariyemo.

  3. Umurwayi yemerewe gusurwa n’abantu batarenze babiri icyarimwe iruhande rw’igitanda cye.

  4. Amasaha yo gusura abarwayi buri munsi, nk’uko biteganywa n’amabwiriza agenga gusura abarwayi, ni aya akurikira:

  • Saa 12:00 za mu gitondo kugeza saa 1:00 za mu gitondo (6:00–7:00).

  • Saa 6:00 kugeza saa 7:00 z’amanywa (12:00–13:00).

  • Saa 11:00 z’umugoroba kugeza saa 2:00 z’ijoro (17:00–20:00).

Icyitonderwa: Amabwiriza yerekeye amasaha yo gusura abarwayi yari asubiwemo kabiri mu nyandiko y’umwimerere; hano yashyizwe hamwe kugira ngo yirinde gusubiramo amakuru amwe

 

 

Uburenganzira n’inshingano z’umurwayi

 Bakiriya bacu b’icyubahiro,

Ubuyobozi bw’Ibitaro by’Akarere bya Kiziguro burabamenyesha ko mufite uburenganzira bukurikira:

a. Uburenganzira bwo guhabwa agaciro no kubahwa

  1. Abakozi b’ibitaro bafite inshingano zo kubavugisha mu kinyabupfura, bakoresheje ururimi musobanukiwe neza.

  2. Mufite uburenganzira bwo kwitwa mu buryo mwifuza, hakoreshejwe amazina y’icyubahiro nka Dogiteri (Dr), Mushiki wacu (Sr), Nyakubahwa, Madamu, Bwana cyangwa amazina yanyu bwite.

b. Uburenganzira bwo guhabwa ubuvuzi

  1. Mufite uburenganzira bwo guhabwa ubuvuzi igihe cyose mubukeneye.

  2. Mufite uburenganzira bwo guhabwa ubuvuzi bufite ireme bushoboka, burimo gukumira indwara, kuvura indwara, guteza imbere ubuzima no gufasha abarwayi kwisubiza mu buzima busanzwe.

  3. Mufite uburenganzira bwo gukurikiranwa mu byiciro byose by’ubuvuzi mukenera, harimo no koherezwa ku rundi rwego rw’ubuvuzi igihe bibaye ngombwa.

c. Uburenganzira bwo kugira ubuzima bwite

  1. Abakozi b’ubuvuzi bafite inshingano zo kubasuzumira ahantu hihariye, hatuma abandi batababona cyangwa ngo bumve ibiganiro mugirana n’abaganga.

  2. Amakuru yanyu y’ubuzima agomba kugerwaho gusa n’abakozi b’ubuvuzi bafite uruhare mu kubitaho.

  3. Amakuru yerekeye ubuzima bwanyu ashobora guhabwa mwebwe ubwanyu, abo mu muryango mwahisemo cyangwa ababafitiye ububasha bwemewe n’amategeko. Icyakora, iyo umurwayi atarageza ku myaka 18, ababyeyi be cyangwa abamwishingiye byemewe n’amategeko baramenyeshwa amakuru ajyanye n’ubuzima bwe.

d. Uburenganzira bwo kubikirwa ibanga ry’amakuru y’ubuzima

  1. Abakozi bose b’ibitaro basobanukiwe inshingano zabo z’umwuga n’izituruka ku masezerano y’akazi zo kubika ibanga ry’amakuru y’ubuzima bw’abarwayi.

  2. Amakuru y’ubuvuzi abitswe mu buryo bw’ikoranabuhanga arindwa hakoreshejwe amagambo y’ibanga (passwords), kandi uburenganzira bwo kuyageraho buhabwa abakozi b’ubuvuzi babifitiye uburenganzira.

  3. Dosiye z’ubuvuzi zishobora kugerwaho gusa n’abakozi b’ubuvuzi bafite uruhare mu kuvura no gukurikirana umurwayi.

  4. Dosiye z’abarwayi zibikwa ahantu habugenewe kandi hihariye, ku buryo abantu batabifitiye uburenganzira batabasha kuzigeraho.

e. Uburenganzira bwo kurindwa no kugira umutekano

  1. Mufite uburenganzira bwo kwitabwaho n’abakozi b’ubuzima bafite ubuzima buzira umuze kandi bafite ubushobozi bukenewe, mu nyubako isukuye kandi itekanye, hakoreshejwe ibikoresho byizewe bishoboka.

  2. Mufite uburenganzira bwo kurindwa ibikomere, inkongi y’umuriro n’izindi mpanuka zishobora kubabera mu bitaro.

f. Uburenganzira bwo guhitamo

  1. Mufite uburenganzira bwo guhitamo umuganga cyangwa undi mukozi w’ubuzima wifuza ko akwitaho, igihe bishoboka kandi bikurikije amabwiriza agenga serivisi z’ubuvuzi.

  2. Abatanga ubuvuzi bafite inshingano zo kubemerera no kubafasha guhitamo uburyo bwo kwivuza mu mahitamo y’ubuvuzi ashoboka.

g. Uburenganzira bwo guhabwa amakuru

  1. Mufite uburenganzira bwo kumenya serivisi z’ubuvuzi zitangirwa mu bitaro, igihe n’aho zitangirwa, ndetse n’ibisabwa kugira ngo muzihabwe.

  2. Abatanga ubuvuzi bafite inshingano zo kubasobanurira uko ubuzima bwanyu buhagaze, ibitera indwara, ingaruka zishobora guterwa na yo, uko ishobora gukomeza cyangwa kurangira, uburyo bwo kuyivura n’ingaruka zishobora guterwa n’ubwo buvuzi.

  3. Mufite uburenganzira bwo kumenya amazina y’abaganga n’abandi bakozi b’ubuvuzi babitaho.

h. Uburenganzira bwo gutanga ibirego

  1. Mufite uburenganzira bwo kugeza ku buyobozi bw’ibitaro ibibazo cyangwa ibirego ku bitabashimishije, mubinyujije mu magambo, kuri telefoni, kuri imeri (email) cyangwa mu nyandiko.

  2. Umukozi ushinzwe kwakira no kwita ku bakiriya (Customer Care Officer) afite inshingano zo kubafasha mu gutanga no gukurikirana ibirego byanyu.

i. Uburenganzira bwo kwanga ubuvuzi

  1. Mufite uburenganzira bwo kwanga ubuvuzi cyangwa uburyo bwo kuvurwa musabwe n’abatanga ubuvuzi, nyuma yo gusobanurirwa ingaruka zishobora guterwa n’icyo cyemezo.

  2. Icyakora, iyo umurwayi atarageza ku myaka 18, ababyeyi be cyangwa abamwishingiye bafasha mu gufata icyemezo, hakurikijwe amategeko n’amabwiriza agenga ubuvuzi bw’abana.

j. Uburenganzira bwo guhabwa ubuvuzi bugabanya ububabare

  1. Ububabare ni imwe mu mpamvu zikunze gutuma abantu baza kwivuza mu bitaro. Tuzi ingaruka zabwo ku buzima bw’umuntu kandi twemera ko kubona ubuvuzi bugabanya ububabare ari kimwe mu bigize uburenganzira bwa muntu bwo guhabwa ubuvuzi.

  2. Mufite uburenganzira bwo guhabwa imiti iboneye kandi iboneka igabanya ububabare, hakurikijwe uko ubuzima bw’umurwayi buhagaze n’amabwiriza y’ubuvuzi.

k. Uburenganzira bwo kubahirwa umuco n’imyemerere y’idini

  1. Abakozi b’ibitaro bafite inshingano zo kubaha umuco n’imyemerere y’idini byanyu, mu bijyanye n’ubuvuzi, imirire n’ibindi bikorwa bijyanye no kubitaho.

  2. Mufite uburenganzira bwo koroherezwa gusenga no gukora ibijyanye n’imyemerere yanyu, igihe bishoboka kandi bitabangamiye ubuvuzi cyangwa umutekano w’abandi.

  3. Ibitaro byemera ko abayobozi b’amadini n’abandi bahagarariye imyemerere y’idini, barimo abapasiteri, abapadiri, abaimamu n’abandi, babafasha mu bijyanye n’imyemerere yanyu igihe mubikeneye.

Inshingano z’abarwayi

Kugira ngo tubashe kubahiriza uburenganzira bwanyu no kubaha serivisi z’ubuvuzi zinoze, namwe mufite inshingano zikurikira:

  1. Ibitaro by’Akarere bya Kiziguro ntibikorera inyungu z’ubucuruzi. Icyakora, kugira ngo bishobore gukomeza gutanga serivisi z’ubuvuzi ku baturage bose, hakenewe ubushobozi bw’amafaranga bwo gukoresha no gucunga ibitaro. Bityo, murasabwa kugira uruhare mu gutuma ibitaro bikomeza gukora neza, mwishyura serivisi zose mwahawe hakurikijwe amabwiriza n’uburyo bwo kwishyura byemewe.

  2. Mufite inshingano zo kwita ku buzima bwanyu no gufata ingamba zo kuburinda.

  3. Mufite inshingano zo gukoresha neza serivisi z’ubuvuzi n’urwego rw’ubuzima, mukirinda kuzikoresha nabi cyangwa kuzibangamira.

  4. Mufite inshingano zo kubaha uburenganzira bw’abatanga ubuvuzi n’ubw’abandi barwayi.

  5. Mufite inshingano zo guha abaganga amakuru y’ukuri kandi yuzuye ajyanye n’uko ubuzima bwanyu buhagaze.

  6. Mufite inshingano zo gukurikiza amabwiriza yose muhabwa n’ abaganga no gukurikiza neza imiti n’ubundi buvuzi mwandikiwe.